Owning and operating a Spa, MedSpa, or Resort destination facility comes with a daunting list of responsibilities and unknowns. Working with a reputable and trustworthy spa consultant will not only ensure wise decision making and a positive outcome, but will help the process move smoothly with less of a “learn as you go” approach.
Our consulting professionals have the experience it takes to open and run a spa from start to finish. We work hand in hand with you to find the best location for your business, find the pros to design and construct the facility, help you hire and manage a professional staff, build a unique and marketable menu of services, and provide proven advice in purchasing decisions.
Marketing and Public Relations
A successful spa is created when a well prepared marketing plan is in effect. Your spa should have a well developed image; a brand that your customers can recognize and relate to. This brand will create a specific feeling which can’t be copied or mistaken. The marketing experts at Spa Solutions specialize in brand development for the spa and wellness industry. This unique identity, combined with a well thought out marketing plan, will ensure your spa gets noticed.
Newsletters | Creation of Thematic Campaigns | Local Media Relations/Grassroots Marketing | Press Releases | Strategies for Community Events | VIP Loyalty Programs | Hosting Charitable Events | PR Calendars | “How To” Advertising | Referral Programs and Networking
Brand Image and Collateral
Spa Name and Logo | Print Collateral (i.e., Business Cards, Appointment Cards, Letterhead, Product Bags) | Website Design | Gift Card Program | Signage | Uniforms | Spa Menu Development & Design | Packages & Promotions
Click Here for Samples of Digital & Print Collateral Spa Solutions Has Designed
Human Resources
Full spectrum of assistance and guides for: Staff Recruitment, hiring guidelines, and retention | Training for existing or prospective staff | Employee handbook | Job Descriptions | Performance evaluations and tracking tools | Compensation Plans | Team development
Financial Performance and Projection
Our architects will then discuss the construction plans with you for edits, additions and any structural changes before construction begins. Should your project already be past the construction phase, Spa Solutions will easily be able to step in and continue the expansion process and with minimal effort.
Staffing and Operation
An integral and often overlooked part of the success of any Spa is the team. You want your front desk personnel to shine just as brightly as your providers. Therefore, you need the best in recruitment and retention suppliers, and Spa Solutions can do just that. Since 1999 we have been providing top notch staffing for our Medical and Spa owners.
Prior to opening day, Spa Solutions will create and implement a detailed account of every dimension of your facility, front desk operations, back room operations, treatment room protocols and treatment protocols. In addition, a training manual will be established and discussed with all office personnel. This will ensure efficient operations of all areas as well as uniformity in your treatment rooms and with client issues and problems. When clients see how organized and efficiently your location is running, you will begin to see more and more new, happy clients.
Site Visits and Audits
The findings from the audit will reveal how your business is running and what areas need to be improved upon. This is all documented in the Spa Audit Report, within which will be a list of recommendations for improvement (if needed).