What is it that you’re going to do to survive? You must… – Recognize that the way we do business is going to keep changing and evolving – Understand that it will require hard choices to stop the bleeding – Create a plan that exudes hope – Act fast! Roll out the plan into action […]
The 4 Factors Guests Expect When They Visit Your Spa The first two factors describe the kind of experience guests expect during their visit. 1. Physical: Guests expect to feel better physically during and immediately after their visit to the spa. How do you make sure your spa meets this expectation? With trained technicians who […]