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By Laura Walker, Owner of Spa Solutions Think about the last time you had a negative experience when purchasing a service or a product. Did a business fail to return your call when you left a message?   Perhaps you were left on hold for an inordinate amount of time when you called a company’s toll […]

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November 23, 2015 Bruce Serlen, HNN contributor Hoteliers who operate properties with spas say they see a positive impact in average daily rate and guest experience. REPORT FROM THE U.S.—While the question might be straightforward, the answer is hardly clear-cut: “Does having a spa allow a hotel or resort to charge a higher average daily […]

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